Things didn't get off to a stellar start at Crafted Block & Brew, a MetroWest eatery that opened in early August. Beer, one would guess from the name, would be a focus of the menu, at least the bar menu. But when my guest and I were seated we were surprised to see that no beers were listed on the menu we were given.
My companion stood and walked over to a server who was entering information into the POS system nearby and asked if there was a beer menu. The young man looked up briefly and said, "They're at the hostess stand," then went back to the task at hand.
That is never the right answer when a guest asks for something that is in the server's power to fulfill.
And, by the way, they weren't at the hostess stand, either, as my friend discovered after walking across the restaurant to fetch one. Eventually, one was found.